S.L. 378.19 чл. 13Procedure.

(1) The CCD shall upon receiving all the documents which include the relevant information relating to the complaint notify the parties to the dispute with the date, time and place for the first ADR session.

(2) Without prejudice to the provisions of the preceding regulation, the parties or their representatives shall appear on the date and time and at the place indicated in the notification:

Provided that in the case of disputes referred through the ODR Platform, the physical presence of the parties or their representatives shall not be required.

(3) The outcome of the ADR shall be made available to the parties by means of a report formulated by the ADR officer conducting the ADR process and which shall contain:

(a) a summary of the events which gave rise to the dispute;

(b) a copy of the documents received which include the relevant information relating to the dispute;

(c) the minutes of each ADR session forming part of the ADR process;

(d) the outcome in the form of a proposed solution to the dispute; and

(e) a statement of the grounds on which the outcome is based.

(4) The outcome of the ADR procedure shall be made available to the parties within a period of ninety (90) calendar days from the date on which the CCD has received the complete complaint file: Provided that in the case of highly complex disputes, the CCD may, at its own discretion, extend the ninety (90) calendar day’s time period, in which case, the parties shall be informed of any extension of that period and of the expected length of time that will be needed for the conclusion of the dispute.