Cap. 418 Art. 4BDevelopment of codes of conduct and operating standards.

(1) The Authority may either on its own initiative or in coordination with other competent authorities provide guidance to interested parties when these are developing mechanisms, involving consumers, user groups and service providers, to improve the general quality of service provision by, developing and monitoring inter alia, codes of conduct and operating standards.

(2) The Authority may request undertakings to prepare a code of practice that includes the minimum standards of service provided to end-users. The Authority may also provide guidance to the employees or representatives, however so described, of such undertakings in their dealings with end-users.