Cap. 500 Art. 7Provision of information and assistance to applicants, providers and recipients.

In its function to provide information and assistance in terms of article 4(c):

(a) a competent authority shall cooperate with the designated entity in accordance with article 10(3) to ensure that the following are easily accessible to providers and recipients:

(i) the requirements applicable in other Member States relating to access to, and exercise of, the relevant service activities, in particular those relating to consumer protection;

(ii) the contact details of the competent authorities enabling the latter to be contacted directly, including the details of those authorities responsible for matters concerning the exercise of the relevant service activities;

(iii) the means of, and conditions for, accessing public registers and databases on providers and relevant services;

(iv) the means of redress which are generally available in the event of dispute between the competent authorities and the provider or the recipient, or between a provider and a recipient or between providers;

(v) the contact details of the associations or organisations other than the competent authorities, from which providers may obtain practical assistance;

(vi) a list, updated at least annually, of the names and commercial contact details of those providers who are in possession of a valid licence issued by the competent authority;

(b) at the provider’s and recipient’s request, the competent authority shall provide assistance consisting of simple, generic information of a non-legal nature, on the interpretation and application of the requirements, procedures and formalities needed for a provider or recipient to have access to the relevant service activity in Malta;

(c) in cooperation with the European Commission and details of associations providing consumer assistance in other Member States.