S.L. 254.1 Art. 7HComplaints and dispute resolution.

(1) In accordance with guidelines which shall be laid down by the Authority, any postal operator shall draw up transparent, simple and inexpensive procedures to deal with complaints by users, particularly in cases involving loss, theft, damage or non-compliance with quality of service standards. These procedures shall enable disputes to be settled fairly and promptly and in an inexpensive manner.

(2) The universal service provider and where the Authority may consider appropriate, any operator providing services within the scope of the universal service, shall at least once every calendar year publish information on the number of complaints received, detailing what they were about and how they were dealt with.

Part III Universal Services