S.L. 378.18 Art. 5Information requirements onerous on ADR entities.

ADR entities shall:

(a) maintain an up-to-date website which provides the parties with easy access to information concerning the ADR procedure, and which enables consumers to submit a complaint and the requisite supporting documents online;

(b) provide the parties, at their request, with the information referred to in paragraph (a) on a durable medium;

(c) where applicable, enable the consumer to submit a complaint offline;

(d) enable the exchange of information between the parties by electronic means or, if applicable, by post;

(e) accept both domestic and cross-border disputes, including disputes covered by Regulation (EU) No 524/2013; and

(f) take all the necessary measures to ensure that the processing of personal data complies with national legislation on the protection of personal data.