S.L. 378.19 · Consumer Alternative Dispute (S.L. 378.19)
S.L. 378.19 Art. 15Fairness.
PART III
(1) The CCD shall ensure that throughout the ADR process:
(a) the parties have the possibility, within a reasonable period of time, of expressing their point of view and of submitting evidence including documents and opinions of experts in so far as relevant to the dispute and to be provided with the arguments, evidence, documents and facts put forward by the other party or parties, any statements made and opinions given by experts and of being able to comment on them;
(b) the parties are informed that they are not obliged to retain a lawyer or a legal advisor, but they may seek independent advice or to be represented or assisted by a third party at any stage of the procedure;
(c) the parties are provided with a report on the outcome of the ADR in writing or on a durable medium, which shall contain a statement of the grounds on which the outcome is based.
(2) The parties, before agreeing to a proposed solution shall be informed that:
(a) they have the choice as to whether or not to agree to or follow the proposed solution;
(b) participation in the procedure does not preclude the possibility of seeking redress through proceedings in a competent court or tribunal;
(c) the proposed solution may be different from an outcome determined by a competent court or tribunal applying legal rules.
(3) The parties, before agreeing to or following a proposed solution or an amicable solution, should be informed of the legal effects of agreeing to or following such a proposed solution.
(4) The parties, shall, before expressing their written consent to the proposed solution, be allowed a period of not less than three (3) days to reflect.
(5) In establishing the period of time referred to in the preceding sub-regulation, regard shall be had to the specific nature and circumstances of the dispute.