S.L. 378.19 Art. 8Liberty.

(1) In the absence of an agreement to the contrary, the participation of both the consumer and the trader in the ADR process shall be on a voluntary basis: Provided that any agreement between a consumer and a trader to submit complaints to the CCD is not binding on the consumer if it was concluded before the dispute has materialised and if it has the effect of depriving the consumer of his right to bring an action before the competent courts or tribunals for the settlement of the dispute.

(2) The parties may withdraw from the ADR procedure at any stage and for any reason whatsoever, including if they are dissatisfied with the performance or the operation of the procedure and the ADR officer shall, prior to commencing the ADR procedure inform the parties of such right.