S.L. 399.48 Art. 89Quality of service related to internet accessservicesand publicly available interpersonal communications services.

(1) The Authority may require providers of internet access services and of publicly available interpersonal communications services to publish comprehensive, comparable, reliable, user-friendly and up-to-date information for end-users on the quality of their services, to the extent that they control at least some elements of the network either directly or by virtue of a service level agreement to that effect, and on measures taken to ensure equivalence in access for end-users with disabilities.

(2) The Authority may also require providers of publicly available interpersonal communications services to inform consumers if the quality of the services they provide depends on any external factors, such as control of signal transmission or network connectivity. Such information shall, on request of the Authority, be supplied to the Authority before its publication.

(3) The measures to ensure quality of service shall comply with Regulation (EU) 2015/2120.

(4) The Authority shall specify, taking utmost account of BEREC guidelines, the quality of service parameters to be measured, the applicable measurement methods, and the content, form and manner of the information to be published, including possible quality certification mechanisms. Where appropriate, the parameters, definitions and measurement methods set out in the Tenth Schedule, shall be used.