S.L. 545.34 Art. 26AProtection from  disconnections. 

(1) Suppliers shall not terminate contracts and disconnect customers on the grounds on which customers have submitted a complaint in accordance with regulation 7(8) or which are subject to an out-of-court dispute settlement mechanism in accordance with regulation 23:

Provided that such a complaint or the use of such a mechanism shall not affect the parties’ contractual rights and obligations.

(2) Suppliers shall implement any of the following measures to enable vulnerable customers and customers affected by energy poverty to avoid disconnection:

(a) arrangements to support customers in managing their energy use and costs including flagging unusual high energy spikes or use in winter and summer seasons, offering appropriate flexible payment plans, debt advice measures, self-metering readings, and improved communication with customers and support agencies;

(b) the promotion of customers’ education and awareness of their rights with regard to debt management;

(c) the provision of information on access to finance, vouchers or subsidies to support the payment of bills;

(d) the encouragement and facilitation of the provision of regular self-meter readings where remote meter reading is not possible in line with the frequency of billing and the provision of billing information obligations in the First Schedule;

(e) remote import capacity limitation.