Cap. 378 Art. 12BComplaints of general interest.

(1) Without prejudice to article 12, a qualified entity may also make a complaint to the Director General that with respect to goods and services -

(a) the structure of the market concerned or any aspect of that structure;

(b) any conduct, whether or not in the market concerned, of one or more than one person who supplies or acquires goods or services in the market concerned; or

(c) any conduct relating to the market concerned of customers of any person who supplies or acquires goods or services, is or appears to be significantly harming the interests of consumers.

(2) The Director General shall, within forty-five days after the day on which he receives the complaint, publish a response stating how he proposes to deal with the complaint, and in particular whether an investigation will be initiated.

(3) The response must state the reasons of the Director General for his proposals.

(4) The Director General -

(a) shall issue guidance as to the presentation by the qualified entity of a reasoned case for the complaint; and

(b) may issue such other guidance as appears appropriate for the purposes of this article.