S.L. 363.4 Art. 4Recording and classification of complaints.

(1) On receiving a complaint the Secretary shall ensure that it is recorded together with all the original details and that it is thoroughly investigated and dealt with until it is closed.

(2) Complaints shall be classified by category, type and degree of importance or urgency according to these regulations and to any procedures which may be issued by the Minister. The Council may moreover adopt internal procedures not inconsistent with the said regulations or procedures.