S.L. 363.4 Art. 8Report on status of complaints.

(1) The Secretary shall at each Council meeting report to the Council on the current status of all complaints.

(2) The status report referred to in sub-regulation (1) shall include:

(a) an analysis of complaints by category, type and degree of importance;

(b) the average time taken by the Council in closing complaints in the current financial year;

(c) the age of all pending complaints;

(d) the identification of complaints which are related by their nature or which indicate that a particular problem, issue or situation has aggravated or improved;

(e) monthly trends in the receipt of complaints.