S.L. 583.8 Art. 14Players to be able to make complaint.

Where a player feels aggrieved by a decision or other action of the operator, he shall be able to make a complaint to the operator and, in the event that he is not satisfied by the response of the operator, the player may refer any dispute arising therefrom to an ADR entity:

Provided that this shall be without prejudice to the player’s right to lodge a complaint arising out of or in connection with the gaming service to the Authority’s Player Support Unit or to any directorate of the Authority as the Authority may from time to time determine.