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S.L. 378.19 · Consumer Alternative Dispute (S.L. 378.19)

S.L. 378.19 Art. 4Disputes that the CCD shall take cognizance of.

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(1) The CCD shall take cognizance of domestic and cross-

border disputes concerning contractual obligations resulting from sales contracts or service contracts between a trader established in the European Union and a consumer resident in the European Union and shall intervene to bring the parties together with the aim of facilitating or proposing a solution.

(2) The CCD shall not take cognizance of disputes in relation to:

(a) non-economic services of general interest;

(b) disputes between traders;

(c) direct negotiation between the consumer and the trader;

(d) procedures initiated by a trader against a consumer;

(e) health services provided by health professionals to patients to assess, maintain or restore their state of health, including the prescription, dispensation and provision of medicinal products and medical devices; and

(f) the public provision of further or higher education;