Cap. 350 ст. 22AComplaints regarding accessibility.

(1) Third parties wishing to complain to the Authority about any accessibility issue as provided for in article 16JB shall submit their complaint in writing to the Chief Executive of the Authority or by registering their complaint electronically through the Authority’s website.

(2) The Chief Executive shall investigate the complaint by ensuring that the audiovisual media service provider followed the action plan laid down in article 16JB(1).

(3) The Chief Executive shall forward the complaint to the audiovisual media service provider and fix a short and peremptory time-limit for the audiovisual media service provider to submit a written reply to the complaint. The reply shall be accompanied by any documents that the audiovisual media service provider deems relevant to the case.

(4) Upon expiry of the time-limit established in accordance with the preceding sub-article, the Chief Executive shall determine whether the complaint is justified. prima facie

(5) In the event that the Chief Executive is of the opinion that the complaint is justified, he shall inform the audiovisual prima facie media service provider in writing of the deficiencies found and shall in the same communication establish a reasonable time for the audiovisual media service provider to comply with the action plan submitted by him in accordance with article 16JB. A copy of this communication shall be sent to the complaining third party.

(6) In the event that the audiovisual media service provider fails to comply with the action plan within the set time-limit, the Chief Executive shall report on this failure to the Chairperson and the members of the Authority. After taking into account all of the circumstances, the Authority may decide to issue a directive to the audiovisual media service provider to comply with the action plan in terms of article 15.