S.L. 409.8 ст. 14Distance selling.

(1) Without prejudice to any other applicable law, including laws concerning distance selling, consumer rights and the

Services (Internal Market) Act, the licensee of a tourism operation shall ensure in a clear and comprehensible manner that a traveller, when concluding a contract for services performed through distance selling, shall be provided with the operator’s business address and other relevant information for identification purposes.

(2) Any contract concluded through the use of distance selling shall include the following information:

(a) the identity and address of the supplier and purchaser of services, as well as related information;

(b) in the case of a travel agent, full details of the package or of the services being given subject to conditions as stipulated in the Package Travel, Package Holidays and Package Tours Regulations;

(c) full cancellation terms;

(d) full payment terms;

(e) any additional costs ancillary to the basic rate for services offered;

(f) if contracted services or any part thereof are not provided in accordance with the booking, the licensee of a tourism operation shall be bound to provide alternative services at least equivalent or superior to those contracted.

(3) A licensee of a tourism operation shall provide to the traveller in writing, or in other durable medium accessible to the traveller, the information referred to in the previous sub-regulations of this regulation.