Cap. 656 Art. 10Voluntary mediation.

(1) An eligible application shall, as far as possible, be primarily dealt with by mediation.

(2) Participation in mediation by the eligible applicant and the lending institution shall be voluntary, and any party may withdraw from participation at any time.

(3) The mediation proceedings shall be carried out by officers appointed by the Office, whose function shall be to act as mediators between the eligible applicant and the lending institution:

Provided that the mediator may, on forming the view that a mediation attempt is not likely to succeed, abandon such attempt to resolve the complaint by mediation. The mediator shall communicate such decision to the eligible applicant and the lending institution.

(4) Subject to the provisions of this Act and to any regulations made under article 19, the mediator may regulate his own procedure.

(5) The mediation proceedings shall proceed in private and any resolution of a complaint as a result of mediation shall not have the resolution thereof published in any format.

(6) No appeal shall lie from anything done by an officer acting in his capacity as mediator.