Cap. 656 Art. 9Review by credit reviewer.

(1) An eligible applicant who is entitled to submit an eligible application in accordance with this Act may, within ninety

(90) days after having exhausted all remedies available to him in the charter of the relevant lending institution, submit an application in writing to the credit reviewer, which application shall:

(a) identify the lending institution against which the eligible application is made;

(b) identify the reasons for submission of the eligible application; and

(c) request the credit reviewer to establish, to the extent permitted by law, whether the decision communicated by the lending institution in respect of the eligible application submitted by the eligible applicant was in accordance with the credit policies of the lending institution and in the case of a failure by the lending institution to make a final decision within the time period provided by the lending institution in accordance with its charter following a request for a credit facility by the eligible applicant, to establish the reason for such a delay in making such a decision, and whether such delay was justified.

(2) Upon receipt of an eligible application the credit reviewer shall determine whether the eligible application falls within his competence.

(3) Where the credit reviewer determines that the eligible application does not fall within his competence, the credit reviewer shall promptly inform the eligible applicant in writing and provide the decision and the reasons for such decision, either electronically or by recorded delivery through the post or courier service.

(4) The application submitted shall be in the form and language determined by the Office and shall be accompanied by the documentation requested therein, including all documentation provided by the eligible applicant to the lending institution and the feedback received from the lending institution, to the extent that these are available.

(5) On submitting a complaint with the Office the eligible applicant may be required to pay a fee as the Minister, in consultation with the Minister responsible for finance, may prescribe, from time to time, by regulations made under this Act.

(6) The credit reviewer shall issue an order for the termination of the proceedings if:

(a) before the credit reviewer shall have reached a decision, the eligible applicant shall notify the credit reviewer in writing either electronically or by recorded delivery through the post or courier service of the withdrawal of his application; or

(b) if the continuation of the proceedings initiated by the eligible applicant become unnecessary or impossible for any reason.

(7) Where the credit reviewer determines that an eligible application falls within his competence, he shall transmit a copy of the eligible application, including supporting documents as applicable, to the lending institution electronically or by recorded delivery through the post or courier service.

(8) The lending institution shall, within twenty days (20) from service of the eligible application to the said lending institution by the credit reviewer, or any other period determined by the credit reviewer and communicated by him to the lending institution through a durable medium, submit a reply to the credit reviewer.