S.L. 254.1 Art. 24AQuality of service standards in relation to the universal service.

(1) Quality-of-service standards in relation to the universal service, paying attention in particular, to routing time and to the regularity and reliability of services, shall be set and published from time to time by the Authority, having taken into account such views of interested parties as it may deem necessary.

(2) The Authority may establish quality standards in respect of cross-border mail: Provided that in respect of intra-Community cross-border mail, such standards shall be set in accordance with those set by the European Parliament and the Council.

(3) Compliance with quality-of-service standards by the universal service provider shall be monitored by the Authority which shall from time to time make a report on the results of the monitoring exercise.

(4) The Authority may, when establishing quality of service standards under this regulation, adopt those measures that it considers to be appropriate in respect of non-compliance with such standards by the universal service provider. Such measures may include requiring the universal service provider to pay such administrative fines as the Authority may establish in accordance with it powers at law.