S.L. 363.4 Art. 11The Secretary to answer complaints.

(1) Subject to the provision of regulation 5, the Secretary shall answer in writing any complaint within thirty days of its receipt.

(2) The answer referred to in sub-regulation (1) shall include information, details of any investigation or action taken or to be taken and shall state whether or not the Council considers the complaint closed according to regulation 10.

(3) The Secretary shall inform complainant when the complaint is closed.

(4) The Secretary shall continue to update each complainant in writing every thirty days until the complaint is closed according to regulation 10.