S.L. 363.4 Art. 2Interpretation. Cap. 363.

In these regulations, unless the context otherwise requires -"Act" means the Local Government Act; "complaint" means any concern, accusation, criticism, grievance, charge or protest or any other negative information addressed to or received by the Council or any Council employee whether directly or indirectly, "urgent complaint" means a complaint which by its nature is considered as urgent and includes a complaint which -

(i) alleges a major breach of national or local laws; or

(ii) indicates a serious safety risk; or

(iii) indicates that a substantial liability may be incurred by the Council; or

(iv) is so deemed by the Secretary.