S.L. 363.4 Art. 3General conditions and classification of complaints.

All complaints shall be treated and reviewed in accordance with these regulations and any procedures which may be issued by the Minister, and shall be classified under the following three categories:

(i) Category One complaints referring to general Local Council matters as defined in the Act and including:

(a) unlawful activities, actions or situations as described in article 13(1), article 16(1), article 22(a) and (b) and article 71 of the Act;

(b) any other unlawful activities of the Council, Councillors, Secretary or any other employee;

(c) unsatisfactory or incorrect execution of the functions, administration, or any other business of the Council, Councillors, Secretary or any other employee, excluding Category Two complaints;

(d) intentional disregard by the Council to the contravention of a bye-law;

(e) Council activities which result in consequential damages to a complainant excluding Category Two complaints;

(f) negative aspects or activities related to the police, traffic, environment, health, education, consumer protection, and any activities which are likely to create a nuisance.

(ii) Category Two complaints referring to the following specific Council functions:

(a) defective or unsatisfactory services or works executed by or for the Council;

(b) defective materials or supplies provided by or to the Council;

(c) Council functions referred to in sub-paragraphs

(a) and (b) which result in consequential damages to a complainant;

(iii) Category Three complaints referring to third party matters and including:

(a) dangerous, unsafe, unhealthy, unsightly or damaging structures, items or activities within the locality;

(b) unlawful, unsafe or undesirable commercial, building or construction activities.